Terms and Conditions

    ❏ Check-in from 13:00 h / Check-out before 11:00 h

    Early departure: the corresponding amount will not be refunded.

    No show: the full amount of the booking will be charged.

    Special requests for cots, high chairs, etc. are subject to availability on arrival.

    To formalise your stay you must go to reception:

    • To verify that you are the one who has access to the installation's facilities.
    • To pick up the key to your front door.
    • To receive additional information about your stay at home.

    Tenerife Living is not responsible for money, valuables and other goods or items left in your vehicle or at your home.

    Any material damage to the facilities must be paid to Tenerife Living before departure, in the total amount determined by Tenerife Living.

    Only the person(s) of the reservation will be allowed to stay in the house.

    Tenerife Living reserves the right to admit any person to its facilities.

    ❏ The reservation must be paid before arrival at the house.

    In the event of the death of a guest, the Tenerife Living Administration shall notify the Ministry of Public Affairs and make the luggage of the deceased available to the Ministry of Public Affairs.

    Smoking is strictly forbidden in the houses.

    Check your accommodation on arrival, if you find any damage please notify reception, any damage found on departure may be compensated by debiting the amount of the damage to your credit card.

    ❏ In view of the current health crisis caused by COVID-19, this establishment was forced to adopt a series of measures due to the application of the different regulations for use. As part of these measures, we inform you, during the booking process, of the conditions that, as a customer, you must comply with when using the communal areas, lifts, corridors and other service restrictions, according to the regulations in force. All these conditions are included in the internal regulations of the establishment, as well as in our RIGHT OF ADMISSION, and are at your disposal in the residences. For your advice and call back at any time.

    As a CLIENT, you undertake to comply with the established distancing measures, as well as to use the means considered obligatory or recommended during your stay in the establishment, both by law and by the hygiene protocol approved by the establishment. As a CLIENT, you assume all the consequences of your non-compliance with the preventive measures and you will be informed of them. Failure to comply may result in the immediate termination of your accommodation contract and the cancellation of your stay with no right to reimbursement.

    You are informed that in case of suspicion, positive or direct contact of a positive result by Covid19, any costs arising from the extension of your stay, the need for additional rooms or special transport that you may require will be borne by you, unless you have taken out insurance for yourself or a third party to cover these risks and their related expenses, and the cost of reimbursement may be derived from this insurance.

    Finca La Gaviota (Tenerife North - Icod de los Vinos) - Communal swimming pool and jacuzzi - RULES AND RESPONSIBILITY

    The hours of use and enjoyment of the communal swimming pool and jacuzzi are from 08:00 to 22:00 hours.

    The sole responsibility of the bather is:

    • Damage or inconvenience suffered or caused by misuse of the facilities.
    • Any inconvenience and/or discomfort caused to third parties by your movements and/or manoeuvres during bathing.
    • Parents or legal guardians are responsible for their children and/or dependents as required by law.

    The establishment may prevent misuse of the communal swimming pool and jacuzzi at any time.

    You have read, understood and agreed to the above.